FAQ

Your Order

How do I know when my order has been shipped?

You will be notified via email that your order was shipped provided an accurate email address was given.

When can I expect my order?

You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 1-3 business days before your order is shipped out.

• Standard Ground: After your order is shipped out, you should receive your order within 2-10 business days.
• 2nd day: After your order is shipped out, you should receive your order within 2 days.

Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

Order status glossary

Your order status is supplied to you via email provided an accurate email address is given. You will receive a series of emails that indicate what is happening with your order. The following emails will be sent to you according to the stage your order is currently in.

• Order Confirmation: Within minutes of your order being successfully placed in our database, you will receive an email stating your order is confirmed.
• Shipping Confirmation: When your order is shipped, you will receive an email stating it has been shipped. Depending on your selected method of shipping, you should receive your order accordingly after you receive this specific email.
• Backordered: If an order is currently not available due to it not being in stock, you will receive an email stating your order is currently on backorder. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order.
• Cancelled: If an order is no longer available and has been discontinued, you will receive an email stating your order has been refunded.
• Credit Memo: If your order has been cancelled or if you have requested a refund, you will receive a Credit Memo email which confirms that your credit has been processed. It may take 5-7 business days for the funds to return to your account.

Please be advised that we frequently try to update our website to reflect the items we have in stock and available. We apologize in advance if your order gets backordered or cancelled.

Can I make a change to my order?

Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

If your order has not yet been shipped out, please use the contact us form and select the applicable department in the drop down menu and include the details of your possible correction, including your Order Confirmation Number. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

Where is my order?

You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 1-5 business days before your order is shipped out.

• Standard Ground: After your order is shipped out, you should receive your order within 2-10 business days.
• 2nd day: After your order is shipped out, you should receive your order within 2 days.
• Overnight: After your order is shipped out, you should receive your order within overnight.

Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

Please click here to find the status of your order.

Backordered items/Cancelled Items

Backordered items: If an order is currently not available due to it not being in stock, you will be notified in the cart before checking out. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order and you will receive a shipment confirmation email with your tracking number.

Cancelled items: If an order is no longer available and has been discontinued, you will receive a Credit Memo email with your refund amount.

Many of our stores also serve as retail outlets for team merchandise and are subject to walk-in traffic in addition to their web sales. We make every effort to keep the online stores stocked with merchandise, but during intense demands for a school's product, out-of-stock items or sizes may not be pulled off the site in time. You will not be billed for a cancelled item.

Please be advised that we frequently try to update our website to reflect the items we have in stock and available. We apologize in advance if your order gets backordered or cancelled.

Merchandise Inquiries

How can I search for a product?

You can search for a product on our web site by using the search bar in the top right hand corner of our website. Simply enter a general one or two word description and the system will give you a query of any item(s) we have available on our site.

Tips on using the search engine: We suggest typing in minimal words to optimize your search. For example, if you are looking for rivalry merchandise, simply type in "rivalry" in the search engine and it will produce a list of item(s) we may have available on the site.

Please be advised that we carry as many products as possible, however sometimes we may not have the item you are looking for available. We suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

What if I don't see an item on your site that I want?

We suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

You can also send us an email with the details of your merchandise inquiry by using the Contact Us form and selecting the department "IMG Publications". This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

What happened to the item that was on the website last weekend?

We receive limited quantities of most of our inventory. Typically, we are unable to restock items after the event, but we suggest checking back periodically to see if we have added your desired product, as we are continually expanding our merchandise selection.

We make every effort to keep the online stores stocked with merchandise, but during intense demands for a school's product, out-of-stock items may not be pulled off the site immediately.

You can also send us an email with the details of your merchandise inquiry by using the contact us form and selecting the department "IMG Publications". This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

How can I make a product suggestion?

We frequently are looking to see what our users are would like to see available on the website. Please click here and select the department "IMG Publications" to contact us with details of what you would like to see available on our website.

How can I receive a catalog?

The online IMG College Publications Store does not publish a catalog. As we're updating items on the sites frequently, a print catalog would quickly be outdated.

Payment Options

What type of payment options do you accept?

We accept the following payment options:

• Paypal
• Pay with Amazon
• Visa
• MasterCard
• Discover
• American Express
*Please be advised that you can use either a credit card or bank/debit card.

Why do I have to pay sales tax?

CBS Interactive is the vendor of record for your online purchase through this Official Online Athletics Store. We are required to charge sales tax for orders shipped to states in which we have a business interest or location. Please be advised that this location is most likely not a Official Online Athletics Store where you can purchase merchandise, but more likely a sales, marketing, or administrative office. Please be advised that we currently charge sales tax for orders in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS, MO, NV, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WV, WI, WY.

Can I use a pre-paid Visa or Mastercard gift card to pay for my order?

At this time, we are unable to accept pre-paid gift cards as a form of payment for your order, even if it has a Visa or Mastercard logo on it. We apologize for the inconvenience.

Shipping Information

What shipping options do I have? (Standard, 2nd day)

We offer multiple shipping methods, which include Standard and 2nd day.

Standard Ground is the cheapest form of delivery. It can take up to 2-10 business days and will deliver through USPS or UPS, depending on size of order and other factors.

While costlier, 2nd Day allows you to receive your order within 2 days of your order being processed and shipped. 2nd Day is only available for UPS shipping.

Please note that all Express Deliveries (including 2nd Day Air) are next Business Day only. This excludes Holidays and Weekends. Choosing Express Shipping minimizes delivery days, not order processing days, which may take 1-3 days.

How do I calculate my shipping, handling, and tax costs?

In order to calculate your shipping, handling, and tax costs, simply place the item(s) in your shopping cart and prior to checkout you can see the shipping costs for your desired item(s) by using the Shipping & Tax Estimator in the cart. Be sure to enter your location - country, state/province, and zip code. Finally click on the link that reads: "Estimate" and it will give you the rate options for your desired item(s).

What are the Shipping Costs?

Standard Shipping is a flat rate of $6.95. 2nd Day Shipping costs $19.95 for orders under $25 and $24.95 for orders of $25 or more.

How long does it take to process orders?

Please note that we work quickly to fulfill your orders and try our best to get them shipped within one business day. However, during certain times of year when order volume increases, it may take up to three business days to process your order.

Tracking your order

Your shipping confirmation order should contain a tracking number for your package. If your order is shipped in multiple packages, you will receive multiple shipping confirmation emails and/or tracking numbers.

Do you ship to Canada or International?

Yes. We ship to the United States and Canada.

Returns and Exchanges

What is your return policy?

IMG College Official Publications Store does not accept returns or exchanges. If you are not satisfied with your order, please fill out the form on our Contact Us page and a customer service representative will be in contact with you shortly. If your request is submitted outside of business hours (Monday through Friday, 8 a.m. – 5 p.m. ET), our customer service team will contact you the following business day.

If your product has been damaged, please complete the form on our Contact Us page, including a photo of the damaged area and your order number. Pictures are required to process a damaged order ticket. A customer service representative will contact you with further instructions for a replacement once the form has been submitted.

How do I return or exchange an item?

IMG College Official Publications Store will not accept returns or exchanges. Please contact us if you are not satisfied with your order; fill out the form on our Contact Us page and a customer service representative will be in contact with you shortly.

Damaged or Defective Items

IMG College Official Publications Store If your product has been damaged, please complete the form on our Contact Us page, including a photo of the damaged area and your order number. Pictures are required to process a damaged order ticket. A customer service representative will contact you with further instructions for a replacement once the form has been submitted.

Partial Orders

IMG College Official Publications Store does not accept returns or exchanges. If you are not satisfied with your order, please fill out the form on our Contact Us page and a customer service representative will be in contact with you shortly. If your request is submitted outside of business hours (Monday through Friday, 8 a.m. – 5 p.m. ET), our customer service team will contact you the following business day.

Wrong item received

If your received the wrong item in your order, please complete the form on our Contact Us page. A customer service representative will contact you with further instructions for a replacement once the form has been submitted. If your request is submitted outside of business hours (Monday through Friday, 8 a.m. – 5 p.m. ET), our customer service team will contact you the following business day.

When can I expect my credit to be completed?

Usually, credits will post back into your account with 5-7 business days after your refund has been initiated. You will receive a "Credit Memo" email once a Customer Service Representative has processed your refund.

Please contact us here if you have any questions.

Safety, Security, and Privacy

Is your site secure to use?

Yes. We use a number of high-security tactics to make sure all of your information is extremely protected.

Miscellaneous

How do I make a suggestion?

Please contact us here and select "IMG Publications" with the full details of your suggestion and we will ensure the appropriate individuals are aware of your comments. We appreciate you taking the time to send us your suggestions and comments.

How do I contact affiliates?

For information about how your school can become part of CBS Sports Digital, contact Eric Foote at eric.foote@cbsinteractive.com.

How do I unsubscribe from your newsletters?

To unsubscribe your email address from receiving any future newsletters, please use the directions listed below.

Simply click on the link located at the bottom of any unwanted transactional email that reads, "Unsubscribe". The text will be similar to the following:

"To unsubscribe from future messages of this type, click here"

Then you can simply click on the radio button that reads, "Yes", listed under the text that reads,

"Do you want to unsubscribe?".

If you are not able to unsubscribe using the link provided on that page, please forward a copy of that newsletter by clicking here and we will unsubscribe your email address for you.

How can I report an error on your site?

Please click here and select "IMG Publications" to report any spelling, information, or any other error you may have encountered on our website.

Please click here to contact us with any questions.